FAQs

If your order has the ‘Processing’ status it means we have received your payment and your order is confirmed.

We are now taking payments for all pre-orders.

Customers  who placed their pre-order before 31st July will be receiving an email notification requesting payment details.   If you do not receive the notification by 23:59 BST 2nd August please email us at [email protected]

The address can only be changed before payment is made. Please email us at [email protected] and we will modify your order.

The Pro1 phone will be shipped with our global adaptor that fits UK, Europe and USA plugs.

All products ordered online from our website have the right to cancel within 14 days of your order being delivered. Products must be returned in their original condition with all packaging, accessories and manuals. Customers will be responsible for any shipping costs in returning goods, unless they are proven to be faulty. Please contact us [email protected] if you wish to return your device.

The Pro1 comes with a 2 year warranty on the device, which covers any manufacturing defects. Devices that have been physically modified will not be covered by the warranty. Accessories come with a 1 year warranty that cover manufacturing defects. For a device to be covered by warranty, it must be running Android OS. F(x)tec cannot be responsible for any issues which arise from installing alternative operating systems.

To be sure there is a fault, you can always head over to our F(x)tec forums where our community can provide advice. If your device has developed a fault please go through our repair portal, https://www.fxtec.com/support/, and you’ll be guided to send your device to one of our repair centres in Europe or USA

At launch we will provide QWERTY and QWERTZ keyboard variants, other variants will be considered based on market demand

It does not have a removable battery.

We are working with Sailfish and Lineage communities for the Pro1 to be supported by these. Please head over to our forums to find out more: https://www.fxtec.com/forum/

Accessories will be added soon.

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