Direct Emails from fxtec that I have been authorized to share.

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  • #37922
    mayawesselman
    sequestris
    Participant
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    So anyone thinking that they still might get the phone in October, I would say that it is a safe bed that you will not. Stranger things have happened though.
    I have no idea what the schematic is for issuance of the devices, but this is what I have been told.
    They are pretty good about responding to all of my emails within about 12 hours or so, and I will post back what I find.

    fxtec

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    #37930
    Erik-FX
    Erik-FX
    Keymaster
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    I cannot confirm that this message was authorised to be shared, but either way, we are happy to elaborate. The confidentiality statement is there is to avoid mass misunderstanding.

    As per my previous communications on the forum, we don’t yet have a precise shipping timeframe, we only have an expected window within which we will have our devices in the fulfilment warehouses (US, EU). As my colleague mentioned, this is expected to happen between (not after) 1-2 weeks from today. After those 1-2 weeks, we’ll be ready to start shipping the Pro1 to our customers.

    Exact shipping dates are not available yet, due to the above potential complications my colleague mentioned. I know for a fact UK and US customs will sometimes hold a large shipment for a couple of days, completely out of line with the courier’s shipping deadlines.

    As some of you found out, we’re working very hard to meet yours and our expectations, despite previously making false predictions due to unexpected factors such as licensing, and I think we can all agree that’s a big one that can strike companies of any scale at any time :). Our CTO Liangchen is currently in the factory and we should soon have some more info from him, which will be emailed to you as soon as we hear. https://twitter.com/chenliangchen/status/1178545056191598593

    Our customers will have their devices delivered, or at least shipped by the end of this month, starting from the second week of October.

    Erik

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    #37935
    kashif
    kashif
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    Exact shipping dates are not available yet, due to the above potential complications my colleague mentioned. I know for a fact UK and US customs will sometimes hold a large shipment for a couple of days, completely out of line with the courier’s shipping deadlines.
    Erik

    So Erik does that means that customers in other parts like i am in Australia has no hope to be shipped before november or beyond? i ordered in early march and it seems unfair that we in Australia will miss out the shipment in october?

    #37950
    david
    david
    Participant
    Topics: 3
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    There is a conflict between that email and what @erik-fx is stating. Leaving the factory in 1-2 weeks, on the way to the fulfillment centers, is not necessarily the same as being ready to ship to customers in 1-2 weeks. The gap here is how long it takes to get from the factory to the fulfillment centers (both in transit time and customs hold time). If, for instance, it takes the slow boat from China to the USA, then that could be the middle of November before it hits the USA. If customs holds it for a few days and the fulfillment center takes a few days to package it for delivery, then it could be closer to the end of November before it reaches customers. If the phones are sent overnight from China to the USA (and other countries), then it could be a much different timeline.

    1 user thanked author for this post.
    #37961
    divstar
    divstar
    Participant
    Topics: 1
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    I assume this only applies to phones, that have been already pre-ordered? What about those, who buy today or in a week or two – would it be likely for me to receive it this year? The problem is, that while the phone sure has its advantages, the chipset etc. already started aging…

    #37964
    agent008
    Anderson Luiz Perazzoli
    Participant
    Topics: 0
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    Thanked: 5 times

    My understanding of the text: they have two locations for “order fulfilment warehouses”, both the UK and US. Devices to the whole world will ship from there. Not only UK and US devices but all devices will be sent out from these two locations.

    #37968
    VaZso
    VaZso
    Participant
    Topics: 2
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    The gap here is how long it takes to get from the factory to the fulfillment centers (both in transit time and customs hold time). If, for instance, it takes the slow boat from China to the USA, then that could be the middle of November before it hits the USA.

    They are not necessarily have to be travel on a slow boat anyway.
    However, Li-Ion batteries may cause problems I think.

    Not the same range, but currently I have an order which was shipped on 29 September from China to Europe / Hungary and expected to arrive on 3 October – it has already passed customs and is currently in the capital city of my country. It will arrive on 2nd or 3rd depending of the end of delivery chain (it has already happened to receive package from the same source and courier a day before expected delivery date).
    Sometimes I order from the USA from a wholesaler and delivery time is similar (only a few working days, maybe 2-3).
    So, better couriers are able to do fast transits even for far places.

    However, I can order from European wholesaler by next day anyway, but it is in a relatively close country.

    #37971
    Craig
    Craig
    Participant
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    My understanding of the text: they have two locations for “order fulfilment warehouses”, both the UK and US. Devices to the whole world will ship from there. Not only UK and US devices but all devices will be sent out from these two locations.

    To my knowledge, they’ve never really mentioned where orders outside Europe and North America will ship from. It would make logical sense to ship asia/pacific orders out of Hong Kong, no need to go thru US/UK….

    #37998
    Erik-FX
    Erik-FX
    Keymaster
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    Exact shipping dates are not available yet, due to the above potential complications my colleague mentioned. I know for a fact UK and US customs will sometimes hold a large shipment for a couple of days, completely out of line with the courier’s shipping deadlines.

    Erik

    So Erik does that means that customers in other parts like i am in Australia has no hope to be shipped before november or beyond? i ordered in early march and it seems unfair that we in Australia will miss out the shipment in october?

    Not quite. As far as I am aware, orders to Australia will ship from Hong Kong or the US. We wouldn’t delay orders based on regions.

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    #38003
    Erik-FX
    Erik-FX
    Keymaster
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    There is a conflict between that email and what @erik-fx is stating. Leaving the factory in 1-2 weeks, on the way to the fulfillment centers, is not necessarily the same as being ready to ship to customers in 1-2 weeks. The gap here is how long it takes to get from the factory to the fulfillment centers (both in transit time and customs hold time). If, for instance, it takes the slow boat from China to the USA, then that could be the middle of November before it hits the USA. If customs holds it for a few days and the fulfillment center takes a few days to package it for delivery, then it could be closer to the end of November before it reaches customers. If the phones are sent overnight from China to the USA (and other countries), then it could be a much different timeline.

    As far as I know, the stock would be transported to our warehouses with an express courier service such as DHL, therefore the shipment would only take around 3 days to reach the US and the EU from the manufacturing facility in China. The only thing that could delay transportation would be customs clearance, but that doesn’t usually take more than 3 days even if it’s delayed.

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    #38004
    Erik-FX
    Erik-FX
    Keymaster
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    I assume this only applies to phones, that have been already pre-ordered? What about those, who buy today or in a week or two – would it be likely for me to receive it this year? The problem is, that while the phone sure has its advantages, the chipset etc. already started aging…

    If it’s a recent order, for example one placed today, it is unlikely, but still possible that it will ship by the end of October. Most likely in November, as we have to prioritise the thousands of early orders that we have.

    7 users thanked author for this post.
    #38005
    Erik-FX
    Erik-FX
    Keymaster
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    My understanding of the text: they have two locations for “order fulfilment warehouses”, both the UK and US. Devices to the whole world will ship from there. Not only UK and US devices but all devices will be sent out from these two locations.

    Correct, but we’re also looking into a third fulfilment location – Hong Kong, it just hasn’t been established yet while the UK and the US are ready to process our orders as soon as they arrive there.

    4 users thanked author for this post.
    #38007
    sic_zer0
    netman
    Participant
    Topics: 6
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    I assume this only applies to phones, that have been already pre-ordered? What about those, who buy today or in a week or two – would it be likely for me to receive it this year? The problem is, that while the phone sure has its advantages, the chipset etc. already started aging…

    If it’s a recent order, for example one placed today, it is unlikely, but still possible that it will ship by the end of October. Most likely in November, as we have to prioritise the thousands of early orders that we have.

    It might be good to update the shop page, it still says “Shipping globally is estimated to be early October 2019.”

    2 users thanked author for this post.
    #38008
    mriehl
    Maximilien Riehl
    Participant
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    If it’s a recent order, for example one placed today, it is unlikely, but still possible that it will ship by the end of October. Most likely in November, as we have to prioritise the thousands of early orders that we have.

    In this case the “Buy now” option on the site seems a bit dishonest IMHO. The current wording is:

    Shipping globally is estimated to be early October 2019.

    When I ordered early september, it was mid september. There’s the delay, which is fine. But with the information you gave, the honest upfront wording should be
    “Shipping for orders that are not yours are estimated to be early october 2019. Your order will likely be shipped a month later.”.

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    #38025
    m1eleftw
    Wasmachineman_NL
    Participant
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    So I should be getting my phone within 3-4 weeks?

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