Estimated software and hardware support time

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #16254
    ValdikSS
    ValdikSS
    Participant
    Topics: 1
    Replies: 0
    Thanked: 3 times

    Does f(x)tec have an estimation on how long the phone will be getting major OS updates, security updates and spare parts availability?
    Only a small number of companies publish such information, but IMO it’s very important.

    3 users thanked author for this post.
    #16313
    doktor.oswaldo
    doktor.oswaldo
    Participant
    Topics: 5
    Replies: 155
    Thanked: 219 times

    I think at this point this information is useless.
    We have to be realistic here. If the phone is a financial disaster, support will vanish really fast.

    Spare parts will not be as bad, since they seem to use a lot of standard-parts.
    Unfortunately it doesn’t seem to be easy to dis-/assemble it (would have been great if they used the shiftphone approach).

    On the software-side things could end really fast. But the open bootloader will enable us to use an OS that gets updated.

    #16326
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 11
    Replies: 640
    Thanked: 866 times

    I think at this point this information is useless.

    We have to be realistic here. If the phone is a financial disaster, support will vanish really fast.

    Spare parts will not be as bad, since they seem to use a lot of standard-parts.

    Unfortunately it doesn’t seem to be easy to dis-/assemble it (would have been great if they used the shiftphone approach).

    On the software-side things could end really fast. But the open bootloader will enable us to use an OS that gets updated.

    I think that is a fair estimate of the worst-case scenario.

    We will have to wait and see on the repairability. At the least I see some screws, in both halves, so might not be as bad after all :)

    #16328
    doktor.oswaldo
    doktor.oswaldo
    Participant
    Topics: 5
    Replies: 155
    Thanked: 219 times

    I think at this point this information is useless.

    We have to be realistic here. If the phone is a financial disaster, support will vanish really fast.

    Spare parts will not be as bad, since they seem to use a lot of standard-parts.

    Unfortunately it doesn’t seem to be easy to dis-/assemble it (would have been great if they used the shiftphone approach).

    On the software-side things could end really fast. But the open bootloader will enable us to use an OS that gets updated.

    I think that is a fair estimate of the worst-case scenario.

    We will have to wait and see on the repairability. At the least I see some screws, in both halves, so might not be as bad after all :)

    Don’t get me wrong. That is not what I think will happen. I am just saying there are ways without official support. Which is worth considering.

    As always an official Statement in this question will never be “Preoders are far to low, we can’t give you any support at all”, the statement will always be “We plan to deliver all patches for at least X years and planing on continue delivering security patches afterwards. At this point we will have newer Hardware ready for you”.

    And I believe them. They hope to do so, and may even already know that they can. I think they are as passionate about they slider keyboard as we are.

    But if this support is a deciding factor for you, you should consider the consequences if they do not sell enough phones.

    But I think we all can agree here, that you definitely should at least buy 3 to be safe ;-)

    3 users thanked author for this post.
    #16343
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 11
    Replies: 640
    Thanked: 866 times

    But I think we all can agree here, that you definitely should at least buy 3 to be safe ;-)

    Good plan, I’m in on that one.

    3 users thanked author for this post.
    #16569
    Waxberry
    Waxberry
    Keymaster
    Topics: 6
    Replies: 96
    Thanked: 459 times

    We are committed to bring security update every 90 days (same as other Android One devices) along with other fixes.

    We have made the preparation of the partitions and drivers to support cross-letter update. However the exact timeline will depend on Qualcomm.

    We will also support for 24 months manufacturer warranty (i.e not user caused damages). For non warranty covered damages, will also have repair centre to fix it with cost.

    Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery).

    #16590
    raphaelcno
    raphaelcno
    Participant
    Topics: 1
    Replies: 50
    Thanked: 83 times

    Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery).

    That sounds good!
    Will it be also possible to replace the keyboard just using a screwdriver?

    5 users thanked author for this post.
    #16592
    sic_zer0
    netman
    Participant
    Topics: 5
    Replies: 179
    Thanked: 327 times

    Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery).

    Does that mean there’s no need to bake the device and precariously peel away a glued part to get at the battery? If so that’s absolutely awesome :)!

    5 users thanked author for this post.
    #16629
    doktor.oswaldo
    doktor.oswaldo
    Participant
    Topics: 5
    Replies: 155
    Thanked: 219 times

    Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery).

    Does that mean there’s no need to bake the device and precariously peel away a glued part to get at the battery? If so that’s absolutely awesome :)!

    It does sound like that. This would be wonderful news indeed. @waxberry can you confirm this?
    Where can I order spare Batteries? This makes spending 650 bucks on a phone much much easier. To know you can still use it a full day 2 years after.

    3 users thanked author for this post.
    #16681
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 11
    Replies: 640
    Thanked: 866 times

    Split all the root related posts into a new thread:

    3 users thanked author for this post.
    #16695
    michael.bosscha
    Michael Bosscha
    Participant
    Topics: 2
    Replies: 48
    Thanked: 69 times

    Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery).

    That alone is great news. It’s a sign that you guys take your users serious. iFixit will have a fieldday with this phone!

    6 users thanked author for this post.
    #16991
    raphaelcno
    raphaelcno
    Participant
    Topics: 1
    Replies: 50
    Thanked: 83 times

    Split all the root related posts into a new thread:

    I would suggest to move back posts 16590, 16592 and 16629 from the new thread
    https://www.fxtec.com/forums/topic/root-related-questions-split-from-support-time-thread/
    to this thread, since those posts are related to hardware support, not root.

    2 users thanked author for this post.
    #17002
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 11
    Replies: 640
    Thanked: 866 times

    Split all the root related posts into a new thread:

    I would suggest to move back posts 16590, 16592 and 16629 from the new thread

    https://www.fxtec.com/forums/topic/root-related-questions-split-from-support-time-thread/

    to this thread, since those posts are related to hardware support, not root.

    Ah sorry, was a little too hasty with that split. Thanks for the heads up, fixed.

    2 users thanked author for this post.
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.

© 2019 FX Technology Limited. Company Number 11602958