Viewing 11 posts - 31 through 41 (of 41 total)
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  • #13450
    storyworks
    Hook
    Participant
    Topics: 1
    Replies: 34
    Thanked: 60 times

    I’m just curious (not worried). I was given one of the Indegogo coupons ($100) by a friend who backed the moto keyboard but could not at this time buy this phone. It took the coupon fine when I made the preorder and showed the discounted price. When I received the confirming email, it showed the full price but listed a $100 store credit/gift card balance with the coupon code. However, in the account information here, it only shows the full price on the preorder and doesn’t list anything under coupons. I assume I can just remind them of the email if I have to, but was wondering if this is how it looks for other coupon users.

    I’m very excited. July seems so far away. ;-)

    1 user thanked author for this post.
    #13639
    Waxberry
    Waxberry
    Keymaster
    Topics: 5
    Replies: 78
    Thanked: 313 times

    I’m just curious (not worried). I was given one of the Indegogo coupons ($100) by a friend who backed the moto keyboard but could not at this time buy this phone. It took the coupon fine when I made the preorder and showed the discounted price. When I received the confirming email, it showed the full price but listed a $100 store credit/gift card balance with the coupon code. However, in the account information here, it only shows the full price on the preorder and doesn’t list anything under coupons. I assume I can just remind them of the email if I have to, but was wondering if this is how it looks for other coupon users.

    I’m very excited. July seems so far away. ;-)

    Thank you! We will investigate to make sure it is correct regard the amount of your order. :)
    Edit: Would you mind sharing your order number?

    1 user thanked author for this post.
    #13654
    storyworks
    Hook
    Participant
    Topics: 1
    Replies: 34
    Thanked: 60 times

    I’m just curious (not worried). I was given one of the Indegogo coupons ($100) by a friend who backed the moto keyboard but could not at this time buy this phone. It took the coupon fine when I made the preorder and showed the discounted price. When I received the confirming email, it showed the full price but listed a $100 store credit/gift card balance with the coupon code. However, in the account information here, it only shows the full price on the preorder and doesn’t list anything under coupons. I assume I can just remind them of the email if I have to, but was wondering if this is how it looks for other coupon users.

    I’m very excited. July seems so far away. ;-)

    Thank you! We will investigate to make sure it is correct regard the amount of your order. :)

    Edit: Would you mind sharing your order number?

    Order #12751. Thanks!

    #14017
    storyworks
    Hook
    Participant
    Topics: 1
    Replies: 34
    Thanked: 60 times

    I’m just curious (not worried). I was given one of the Indegogo coupons ($100) by a friend who backed the moto keyboard but could not at this time buy this phone. It took the coupon fine when I made the preorder and showed the discounted price. When I received the confirming email, it showed the full price but listed a $100 store credit/gift card balance with the coupon code. However, in the account information here, it only shows the full price on the preorder and doesn’t list anything under coupons. I assume I can just remind them of the email if I have to, but was wondering if this is how it looks for other coupon users.

    I’m very excited. July seems so far away. ;-)

    Thank you! We will investigate to make sure it is correct regard the amount of your order. :)

    Edit: Would you mind sharing your order number?

    Order #12751. Thanks!

    Hi, @waxberry

    I’m wondering if the folks there have had a chance to look into this. Should I send a copy of the original email I have acknowledging the coupon code to [email protected]?

    Thanks.

    #14080
    Waxberry
    Waxberry
    Keymaster
    Topics: 5
    Replies: 78
    Thanked: 313 times

    @Hook Thank you for your message. I have already passed it to team, we have found your order and code. Team is investigating and will get back to you shortly! Thank you again! :)

    2 users thanked author for this post.
    #14376
    storyworks
    Hook
    Participant
    Topics: 1
    Replies: 34
    Thanked: 60 times

    Thank you so much! This has been fixed. :-)

    3 users thanked author for this post.
    #15864
    vasilii.rasskazov
    vasilii.rasskazov
    Participant
    Topics: 0
    Replies: 1
    Thanked: 0 times

    Hello,

    My contribution ID is 1102 and my status on the indiegogo campaign “Fulfilled”. I have not received my coupon. I have wrote about this on [email protected], but not gave any feedback. Spam folder is empty

    Please resend.

    Thank you

    #15995
    Waxberry
    Waxberry
    Keymaster
    Topics: 5
    Replies: 78
    Thanked: 313 times

    Hello,

    My contribution ID is 1102 and my status on the indiegogo campaign “Fulfilled”. I have not received my coupon. I have wrote about this on [email protected], but not gave any feedback. Spam folder is empty

    Please resend.

    Thank you

    Hello! The code has been resent to your email. Please kindly check. :)

    #16013
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 10
    Replies: 368
    Thanked: 380 times

    My contribution ID is 1102 and my status on the indiegogo campaign “Fulfilled”. I have not received my coupon. I have wrote about this on [email protected], but not gave any feedback. Spam folder is empty

    Please resend.

    Thank you

    I can see it was resent. :)

    BUT If you still do not get it, you might want to check if you are using an email provider that has a filter where it can get caught, before your local email program ever have a chance of seeing it as real/spam. My email-provider uses a system called “SpamTitan”, and ocasionally I experience that the filter have been overzealous and caught real emails in it’s quarantine.

    #17244
    technopenguin
    JuhaJ
    Participant
    Topics: 0
    Replies: 1
    Thanked: 0 times

    I’m just curious (not worried). I was given one of the Indegogo coupons ($100) by a friend who backed the moto keyboard but could not at this time buy this phone. It took the coupon fine when I made the preorder and showed the discounted price. When I received the confirming email, it showed the full price but listed a $100 store credit/gift card balance with the coupon code. However, in the account information here, it only shows the full price on the preorder and doesn’t list anything under coupons. I assume I can just remind them of the email if I have to, but was wondering if this is how it looks for other coupon users.

    This happened to me as well. Applied the coupon code correctly and showed $100 store credit when ordering, now the order does not show the discount? Order #17240

    #17250
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 10
    Replies: 368
    Thanked: 380 times

    This happened to me as well. Applied the coupon code correctly and showed $100 store credit when ordering, now the order does not show the discount? Order #17240

    On mine there is no discount line either, BUT the total is 100 less than the subtotal, is that the case for you too?

    Capture

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