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  • #10881
    alexmarzulli
    alexmarzulli
    Participant
    Topics: 1
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    Hi
    I tried to send an email but I got no answer
    I preordered the EU version, but on the Pre-Orders section in my profile it shows as

    F(x)tec PRO¹ Pre-order – USA

    Could you please fix this error? It would be pretty disappointing getting a phone I couldn’t use after a long wait…

    Thanks in advantage!

    #10885
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 10
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    Thanked: 441 times

    Hope they can fix it easily.
    But more generally for others: Please note that the difference is the power plug only. The Pro¹ is one version all bands.
    So even if someone accidentally ordered the wrong variety, it would just require the use of a local charger or a conversion plug.

    #11009
    Wheeljack
    Wheeljack
    Participant
    Topics: 0
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    There’s a pre-orders section?

    #11011
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 10
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    There’s a pre-orders section?

    Click the account silhouette, and select pre-orders in the left band.

    (Note that the silhouette icon and “my account” leads to different places – a bit confusing…)

    1 user thanked author for this post.
    #11044
    SteffenWi
    SteffenWi
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    I don’t quite understand why we can’t edit the pre-order thingi directly.

    As soon as they offer more layouts people will ask for that (editing the pre-order) anyway.

    #11070
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 10
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    I don’t quite understand why we can’t edit the pre-order thingi directly.

    As soon as they offer more layouts people will ask for that (editing the pre-order) anyway.

    Currently it is not a priority, as the only currently available option is the type of power plug, and so few are likely to want to change that, so they can fix that by hand if you mail them at [email protected]

    1 user thanked author for this post.
    #11184
    Waxberry
    Waxberry
    Keymaster
    Topics: 6
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    Thanks Eske!

    @alexmarzulli Yes indeed please can you send a message to [email protected] we will update your order accordingly. Many thanks!

    1 user thanked author for this post.
    #11287
    Wheeljack
    Wheeljack
    Participant
    Topics: 0
    Replies: 6
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    Click the account silhouette, and select pre-orders in the left band.

    OMG… that thing is blue on blue… this is first time I’ve seen that small icon below “Contact”
    Thanks a lot.

    1 user thanked author for this post.
    #11328
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 10
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    OMG… that thing is blue on blue… this is first time I’ve seen that small icon below “Contact”

    Thanks a lot.

    On a PC browser it is in the top bar. I hope they find a better colour combination for the mobiles also, where it indeed currently is really hard to spot.

    #12571
    alexmarzulli
    alexmarzulli
    Participant
    Topics: 1
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    Thanks Eske!

    @alexmarzulli Yes indeed please can you send a message to [email protected] we will update your order accordingly. Many thanks!

    Just sent an e-mail your way.
    Thanks a lot!

    #13945
    alexmarzulli
    alexmarzulli
    Participant
    Topics: 1
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    Hi @waxberry
    I’ve sent the mail a long time ago but I still got no answer and the preorder is still stuck for the USA version.
    I know you are very busy, but it would give me great piece of mind if you could please edit my order for the European Version instead as soon as possible.

    Thanks in advance!

    Untitled

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    #13999
    Noir
    Noir
    Participant
    Topics: 0
    Replies: 42
    Thanked: 62 times

    @alexmarzulli,
    Waxberry himself does not handle the pre-orders, but he makes sure to forward that request again.

    If you don’t get any reaction, why not just cancel the pre-order and place a new one?

    #14002
    Waxberry
    Waxberry
    Keymaster
    Topics: 6
    Replies: 93
    Thanked: 409 times

    Thanks @noir

    Hi @alexmarzulli, sorry for being a bit late. The team has made the requested change, and a confirmation email has been sent to you. Please kindly check. :)

    2 users thanked author for this post.
    #14005
    EskeRahn
    EskeRahn
    Keymaster
    Topics: 10
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    @alexmarzulli,

    …. why not just cancel the pre-order and place a new one?

    If a pre-order is made without a coupon code, that would work fine. But if made with a code, I do not know if the coupon is revitalized on a cancel, so in that case I think it would be better to ask them to modify the order manually.

    2 users thanked author for this post.
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