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What does an order status of "Processing" mean?

If your order has the ‘Processing’ status it means we have received your payment and your order is confirmed.

What if my address has changed between pre-order and shipping?

The address can be changed at anytime before shipping. Please email us at [email protected] and we will modify your order.

What is the returns policy?

All products ordered online from our website have the right to cancel within 14 days of your order being delivered. Products must be returned in their original condition with all packaging, accessories and manuals. Customers will be responsible for any shipping costs in returning goods, unless they are proven to be faulty. Please contact us [email protected] if you wish to return your device.

How long is the warranty of the Pro1?

The Pro1 comes with a 2 year warranty on the device, which covers any manufacturing defects. Devices that have been physically modified will not be covered by the warranty. Accessories come with a 1 year warranty that cover manufacturing defects. For a device to be covered by warranty, it must be running Android OS. F(x)tec cannot be responsible for any issues which arise from installing alternative operating systems.

F(x)tec is a registered company in the United Kingdom trading as FX Technology Limited.

Company number 11602958.